Frequently Asked Question

Welcome to the Good Human Things FAQ page! Here you'll find answers to common questions about our products, ordering process, shipping, returns, and more. If you can't find the answer you're looking for, feel free to reach out to us at goodhumanthings@gmail.com.

General Questions

Q: What is Good Human Things? A: Good Human Things is an online store dedicated to offering ethical, eco-friendly, and high-quality products that promote kindness, sustainability, and well-being.

Q: Where are you located? A: We are based in California, USA.

Ordering

Q: How do I place an order? A: Simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact us at goodhumanthings@gmail.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.

Shipping

Q: How long does it take to process an order? A: Please allow 3-4 days for order processing. We strive to fulfill your orders as quickly as possible, with each order packed with care.

Q: Where do you ship to? A: We currently ship within the United States.

Q: How long does shipping take? A: Shipping times vary depending on your location. UPS/USPS estimates delivery within 2-8 business days.

Q: Do you offer international shipping? A: At this time, we do not offer international shipping.

Q: How are shipping rates calculated? A: Shipping rates are calculated at checkout based on current carrier pricing.

Personalized Orders

Q: How long does it take to create and ship personalized or custom orders? A: Personalized or custom orders take 3-4 days to create and ship, as they are made-to-order.

Returns, Refunds, and Exchanges

Q: What is your return policy? A: For details on our return policy, please visit our Returns, Refunds, and Exchange page.

Q: What should I do if my order arrives damaged? A: If your order arrives damaged, please email us at goodhumanthings@gmail.com with your order number and a photo of the item's condition. We will handle these situations on a case-by-case basis to find a satisfactory solution.

Contact Us

Q: How can I contact you? A: If you have any questions or need assistance, please email us at goodhumanthings@gmail.com. We love hearing from our customers and are here to help!

Thank you for shopping with Good Human Things! We appreciate your support and are committed to providing you with the best possible service and products.